Legal
Effective: 1 January 2026 · GST-compliant · Governed by Indian law
Annual subscription fees (Starter, Growth, Sovereign) are eligible for a full refund within 7 days of payment if you have not used any paid features (PERSIST scoring, VDR uploads, investor matching). After 7 days, subscriptions are non-refundable but will remain active until the end of the billing cycle.
The free tier incurs no charges. No refund is applicable.
Platform Transaction & Liquidity Fees (PTLF) are charged only on closed and confirmed transactions. PTLF fees are non-refundable once a deal is marked as closed on the platform. If a deal is erroneously marked closed, raise a dispute within 48 hours at support@capitalsync.net.
To request a refund, email billing@capitalsync.net with your registered email, payment reference number, and reason. Eligible refunds are processed within 7–10 business days to the original payment method. GST component will be refunded as per applicable tax rules.
We request you contact us before initiating a chargeback. Unresolved chargebacks may result in account suspension. We are committed to resolving all billing disputes within 72 hours.
Downgrading from a higher plan to a lower plan mid-cycle does not entitle the user to a partial refund. The higher plan features remain active until the end of the billing cycle.
If CapitalSync terminates your account for violation of Terms of Service (fraud, AML breach, etc.), no refund will be issued. If CapitalSync terminates your account without cause, a pro-rata refund of the remaining subscription period will be issued.
Billing support: billing@capitalsync.net · General support: support@capitalsync.net · Mumbai, India